1. What is word "app" short for?
Answers: • Application
2. What is a detailed description of a customer's feedback, complaint, or issue?
Answers: • Case
3. What is the term for the number of days an opportunity has been open (since creation)?
Answers: • Age
4. Page layouts can be assigned to a Record Type.
Answers: • True
5. By which channels can an article be viewed?
Answers: • All of these
6. You can trasfer information from SalesForce to Excel?
Answers: • Yes
7. Which statement is TRUE about chatter?
Answers: • All of these
8. What is the model of software development and distribution that is completely hosted on the internet?
Answers: • Cloud Computing
9. What type of files can be uploaded to the document library?
Answers: • All of these
10. Salesforce can pull reports for which of the following information fields?
Answers: • All of these
11. What statement is true about reports and campaigns?
Answers: • All are true statements
12. You can do this on Chatter:
Answers: • All of the above
13. What is the reporting tool called that allows a user to pull specific data/narrow the scope?
Answers: • Filter
14. What is one way to import existing company contacts and information?
Answers: • All of these
15. How do you create a recurring event?
Answers: • Create a new event and select recurring series
16. If a contact is associated with multiple organizations this information will appear in which areas of Salesforce?
Answers: • All of these
17. The main function of the document library is:
Answers: • To store documents without attaching them to accounts, contacts, or other records
18. What is the definition of a product?
Answers: • Anything your company sells
19. How do you leave a note for another user about a specific organization?
Answers: • Attach a note or file under the organization
20. Where can you find additional applications for Salesforce?
Answers: • Salesforce app exchange
21. What is AppExchange?
Answers: • A marketplace for cloud computing applications built for the Salesforce.com community.
22. What field do you find the "log a call" feature under an organization?
Answers: • Activity History
23. What is the Salesforce term for duplicating an account/activity/contact etc?
Answers: • Clone
24. How do you disable an inactive Salesforce user?
Answers: • De-select the Active checkbox for this user under user management
25. Is mass edit available to all users?
Answers: • No
26. Which statement is TRUE about the calendar function?
Answers: • You can view multiple user calendars
27. An account can be which of the following?
Answers: • Organization/Company
28. This is a real time collaboration tool that can be used for projects, groups, individuals, or initiatives:
Answers: • Chatter
29. What is the connecting account for multiple accounts with one common office/organization?
Answers: • Parent Account
30. A log of emails sent through Salesforce.com can be found under:
Answers: • Email Log Files
31. Which of the following statements is true about leads and contacts?
Answers: • Leads can be converted into contacts in one-click.
32. How do you setup email notifications for specific chatter groups?
Answers: • Administrator must turn on chatter email notifications
33. Which of the following is a Salesforce tool that allows companies to track marketing initiatives?
Answers: • Campaigns
34. True or False: There is a way to "Mass Delete" accounts from Salesforce.
Answers: • True
35. How do you create a new campaign?
Answers: • Under campaigns tab click "new"
36. How do you easily/natively share a report with another user?
Answers: • Save report in public folder
37. What type of application is "ExactTarget" (used through AppExchange)?
Answers: • E-mail Marketing
38. Which of the following is a free license?
Answers: • Chatter
39. Which of these companies does Salesforce integrate as an email marketing tool?
Answers: • ExactTarget
40. There are four main certification paths available in Salesforce.com. Which of these is NOT one of them?
Answers: • Coders
41. Which of the following is NOT a report format in Salesforce?
Answers: • Campaign
42. A campaign that hosts/deploys multiple campaigns under it is called a:
Answers: • Parent Campaign
43. What is the Salesforce reporting interface called?
Answers: • Drag and Drop
44. As an administrator, how would you go about importing a large number of opportunities?
Answers: • Use the Apex Data Loader (separate download)
45. What is the cloud computing PaaS system from Salesforce.com?
Answers: • Force.com
46. What is the customer support help desk offering from Salesforce.com?
Answers: • Desk.com
47. A "contact role" is defined as:
Answers: • A role a specific contact plays in an opportunity or account
48. What does Conga Composer do?
Answers: • Gathers Salesforce information and merges it into Word, Excel, PowerPoint or PDF-form templates.
49. What is Force.com Labs?
Answers: • Open-source apps developed by salesforce.com employees.
50. What field on a Lead denotes if the record is converted?
Answers: • IsConverted
51. An activity that has a scheduled time is referred to as a(n):
Answers: • Event
52. According to the Salesforce definition, an article:
Answers: • Captures information about your company's products and services that you want available in the knowledge base.
53. Native Salesforce tool that allows a user to search for new contacts and leads globally.
Answers: • Jigsaw
54. What is the maximum number of records that can be shown in the Recent Items menu (commonly on the left-side of the screen)?
Answers: • 10
55. A place where documents, reports, and dashboards can be stored is a:
Answers: • Folder
56. What Sales force tool gives clear visibility of sales, pipelines, and profit?
Answers: • Forecast
57. What Salesforce tool allows for updates to multiple contacts at one time?
Answers: • Apex data loader
58. Salesforce.com's CRM solution is broken down into several broad categories. Which of these is NOT one of them?
Answers: • Customer Cloud
59. You can send mass emails from a Developer Edition Org.
Answers: • False
60. Campaigns can include which field(s)?
Answers: • Campaign Hierarchy
61. Time-Dependent Workflow Actions are prohibited when Evaluation Criteria is:
Answers: • Every time a record is created or edited
62. Which of these is a platform that can be used with Salesforce.com?
Answers: • Heroku
63. Which of the following are portals available on the force.com platform
Answers: • Customer
64. How many records can you mass update at once?
Answers: • 200
65. A campaign influence report shows a Salesforce user what data?
Answers: • The influence of multiple campaigns on a single opportunity
66. A draft article that has been assigned to another for editing is called what?
Answers: • Assignment
67. What tab allows a user to view multiple Salesforce tabs in one location?
Answers: • Console
68. What is the maximum number of records you merge at the same time?
Answers: • 3
69. Self-service customers may use what type of Salesforce login?
Answers: • A Portal
70. A list of products sold by a company is found and created in what Salesforce feature?
Answers: • Pricebooks
71. Regarding Salesforce... What does DRO stand for?
Answers: • Data Residency Option
72. Which field is used for an individual that is associated with multiple organizations?
Answers: • Affiliated Contacts
73. Which of the following is a free support offering from salesforce.com
Answers: • Self Service Portal
74. Which of the following is a standard salesforce user type
Answers: • Marketing User
75. What setting has to be changed to allow mass editing in a list view
Answers: • Filter by Record type
76. What is a flexible collection of accounts and users where users have at least read access to accounts?
Answers: • Territory
77. When a lead is first assigned to a Sales force user it is marked as:
Answers: • Unread
Answers: • Application
2. What is a detailed description of a customer's feedback, complaint, or issue?
Answers: • Case
3. What is the term for the number of days an opportunity has been open (since creation)?
Answers: • Age
4. Page layouts can be assigned to a Record Type.
Answers: • True
5. By which channels can an article be viewed?
Answers: • All of these
6. You can trasfer information from SalesForce to Excel?
Answers: • Yes
7. Which statement is TRUE about chatter?
Answers: • All of these
8. What is the model of software development and distribution that is completely hosted on the internet?
Answers: • Cloud Computing
9. What type of files can be uploaded to the document library?
Answers: • All of these
10. Salesforce can pull reports for which of the following information fields?
Answers: • All of these
11. What statement is true about reports and campaigns?
Answers: • All are true statements
12. You can do this on Chatter:
Answers: • All of the above
13. What is the reporting tool called that allows a user to pull specific data/narrow the scope?
Answers: • Filter
14. What is one way to import existing company contacts and information?
Answers: • All of these
15. How do you create a recurring event?
Answers: • Create a new event and select recurring series
16. If a contact is associated with multiple organizations this information will appear in which areas of Salesforce?
Answers: • All of these
17. The main function of the document library is:
Answers: • To store documents without attaching them to accounts, contacts, or other records
18. What is the definition of a product?
Answers: • Anything your company sells
19. How do you leave a note for another user about a specific organization?
Answers: • Attach a note or file under the organization
20. Where can you find additional applications for Salesforce?
Answers: • Salesforce app exchange
21. What is AppExchange?
Answers: • A marketplace for cloud computing applications built for the Salesforce.com community.
22. What field do you find the "log a call" feature under an organization?
Answers: • Activity History
23. What is the Salesforce term for duplicating an account/activity/contact etc?
Answers: • Clone
24. How do you disable an inactive Salesforce user?
Answers: • De-select the Active checkbox for this user under user management
25. Is mass edit available to all users?
Answers: • No
26. Which statement is TRUE about the calendar function?
Answers: • You can view multiple user calendars
27. An account can be which of the following?
Answers: • Organization/Company
28. This is a real time collaboration tool that can be used for projects, groups, individuals, or initiatives:
Answers: • Chatter
29. What is the connecting account for multiple accounts with one common office/organization?
Answers: • Parent Account
30. A log of emails sent through Salesforce.com can be found under:
Answers: • Email Log Files
31. Which of the following statements is true about leads and contacts?
Answers: • Leads can be converted into contacts in one-click.
32. How do you setup email notifications for specific chatter groups?
Answers: • Administrator must turn on chatter email notifications
33. Which of the following is a Salesforce tool that allows companies to track marketing initiatives?
Answers: • Campaigns
34. True or False: There is a way to "Mass Delete" accounts from Salesforce.
Answers: • True
35. How do you create a new campaign?
Answers: • Under campaigns tab click "new"
36. How do you easily/natively share a report with another user?
Answers: • Save report in public folder
37. What type of application is "ExactTarget" (used through AppExchange)?
Answers: • E-mail Marketing
38. Which of the following is a free license?
Answers: • Chatter
39. Which of these companies does Salesforce integrate as an email marketing tool?
Answers: • ExactTarget
40. There are four main certification paths available in Salesforce.com. Which of these is NOT one of them?
Answers: • Coders
41. Which of the following is NOT a report format in Salesforce?
Answers: • Campaign
42. A campaign that hosts/deploys multiple campaigns under it is called a:
Answers: • Parent Campaign
43. What is the Salesforce reporting interface called?
Answers: • Drag and Drop
44. As an administrator, how would you go about importing a large number of opportunities?
Answers: • Use the Apex Data Loader (separate download)
45. What is the cloud computing PaaS system from Salesforce.com?
Answers: • Force.com
46. What is the customer support help desk offering from Salesforce.com?
Answers: • Desk.com
47. A "contact role" is defined as:
Answers: • A role a specific contact plays in an opportunity or account
48. What does Conga Composer do?
Answers: • Gathers Salesforce information and merges it into Word, Excel, PowerPoint or PDF-form templates.
49. What is Force.com Labs?
Answers: • Open-source apps developed by salesforce.com employees.
50. What field on a Lead denotes if the record is converted?
Answers: • IsConverted
51. An activity that has a scheduled time is referred to as a(n):
Answers: • Event
52. According to the Salesforce definition, an article:
Answers: • Captures information about your company's products and services that you want available in the knowledge base.
53. Native Salesforce tool that allows a user to search for new contacts and leads globally.
Answers: • Jigsaw
54. What is the maximum number of records that can be shown in the Recent Items menu (commonly on the left-side of the screen)?
Answers: • 10
55. A place where documents, reports, and dashboards can be stored is a:
Answers: • Folder
56. What Sales force tool gives clear visibility of sales, pipelines, and profit?
Answers: • Forecast
57. What Salesforce tool allows for updates to multiple contacts at one time?
Answers: • Apex data loader
58. Salesforce.com's CRM solution is broken down into several broad categories. Which of these is NOT one of them?
Answers: • Customer Cloud
59. You can send mass emails from a Developer Edition Org.
Answers: • False
60. Campaigns can include which field(s)?
Answers: • Campaign Hierarchy
61. Time-Dependent Workflow Actions are prohibited when Evaluation Criteria is:
Answers: • Every time a record is created or edited
62. Which of these is a platform that can be used with Salesforce.com?
Answers: • Heroku
63. Which of the following are portals available on the force.com platform
Answers: • Customer
64. How many records can you mass update at once?
Answers: • 200
65. A campaign influence report shows a Salesforce user what data?
Answers: • The influence of multiple campaigns on a single opportunity
66. A draft article that has been assigned to another for editing is called what?
Answers: • Assignment
67. What tab allows a user to view multiple Salesforce tabs in one location?
Answers: • Console
68. What is the maximum number of records you merge at the same time?
Answers: • 3
69. Self-service customers may use what type of Salesforce login?
Answers: • A Portal
70. A list of products sold by a company is found and created in what Salesforce feature?
Answers: • Pricebooks
71. Regarding Salesforce... What does DRO stand for?
Answers: • Data Residency Option
72. Which field is used for an individual that is associated with multiple organizations?
Answers: • Affiliated Contacts
73. Which of the following is a free support offering from salesforce.com
Answers: • Self Service Portal
74. Which of the following is a standard salesforce user type
Answers: • Marketing User
75. What setting has to be changed to allow mass editing in a list view
Answers: • Filter by Record type
76. What is a flexible collection of accounts and users where users have at least read access to accounts?
Answers: • Territory
77. When a lead is first assigned to a Sales force user it is marked as:
Answers: • Unread
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